Refund Policy

Our focus is complete customer satisfaction. In the event that you are displeased with the services provided, we will refund the money, provided the reasons are genuine and proved after investigation. Please read the fine print of each deal before purchasing or subscribing. It provides all the details about the services or products you are committing to. In case of dissatisfaction with our services, clients have the liberty to cancel their projects/subscriptions and request a refund from us. Our Policy for the cancellation and refund will be as follows:

Cancellation Policy

For Cancellations, please contact us via the contact us link. Requests received within 3 business days after making the payment will be treated as cancellation of services for the next service period.

Refund Policy

At OxoStay, we make every effort to deliver a high-quality and satisfactory experience for all our residents, tenants, property owners, and partners. However, if you are not fully satisfied with our services, you may request a refund within seven (7) working days from the date of payment.

Refund requests will be carefully reviewed and processed after consultation with the property owner or manager of the accommodation where you are currently staying (if applicable). This ensures that all associated commitments, stays, agreements, and any property-related obligations are accurately verified before initiating the refund process.

Refunds will be issued using the same payment method used at the time of the transaction:

• If payment was made via credit card, the refund will be credited to the original card used for the purchase.
• If payment was made through a payment gateway, online transfer, UPI, or other digital method, the refund will be processed to the same account from which the payment was received.

Once approved, the refund amount will be credited to your account within 3–4 working days, depending on your bank or payment service provider’s processing timelines.